Although developer experience has brought much flexibility to modern web tools and services, vendor lock-in is still very much in play.
When it comes to adopting a new tool or service, one of my first points of evaluation is whether I'll be locked into using this vendor for the foreseeable future.
Vendor lock-in means that once I engage with a vendor, I have to do work specific to that vendor's domain, which is generally not easily transferrable to other vendors.
Although it's becoming less common (in tech), vendors have traditionally done this as a means for customer retention, though they mask it with marketing language that makes it feel like it's for the customer's benefit.
To be fair, getting locked in isn't always the vendor's intention or fault. It's up to us (as developers) to ensure that we make smart decisions that balance short-term and long-term risk.
An example I really like is building a website with Next.js and Contentful, because the lock-in isn't obvious, and it's generally self-induced.
You can build a website with Next.js that uses primarily generic React components. You can abstract your content transformers and mappers outside these components so that you can easily swap content providers in and out. And you can work with Contentful's provided SDKs to retrieve content. Boom. 💥 Almost no lock-in.
On the other hand, you can:
Doing these things locks you in, making it more difficult and painful to move away from either Next.js or Contentful.
The reason avoiding lock-in is so important is that it affects the ability to make good decisions in the future. If I choose to work with a vendor that locks me into working with them, then it becomes significantly more difficult to move away in the future (that's why vendors do this).
The mark of a tool that serves me well is not that I continue to stay because it's easier or more convenient, but that the vendor continues to be the best vendor for me. And if I outgrow that tool or service, I want to be free to act on that change immediately.
Switching vendors — even when you're not locked in — isn't necessarily a walk in the park. It still takes work.
But that's no reason to be complacent on the issue. The reality is that there will almost certainly come a time in the future when the best choice for your project or team is to move to a new vendor.
You don't want to be stuck evaluating sunk costs at that time. You want to be thinking of the return on investing the minimum possible time to bring the right new product or service into your project.
Lock-in today can be more difficult to pinpoint than in previous generations of web tooling. This is, at least in large part, because we're in a new generation of "developer experience" tools.
It can be super easy to mistake a good developer experience for lock-in. Having turnkey solutions, well-supported SDKs, and configurable UIs all at your fingertips is super powerful. You can move faster than ever as a developer. That doesn't mean moving to a new vendor is going to be any easier.
There are three categorical, metaphorical red flags that I raise during these evaluations:
When a vendor offers plugins or extensions to their tool, it's time to look a little deeper. Ask these questions:
Generally, you can get a sense of how well the product is architected and how painful it would be to move away based on the answers to similar questions. The more painful it seems to move away, the more lock-in there like is.
Very rarely should you have to change something core to your team as the result of a vendor. That said, you may learn how to improve some process or tooling through the evaluation process, and that's totally fine.
If you find yourself making inherent changes to the way you previously wrote code, created content, and ran projects, that's not necessarily bad. In many cases, it may mean you got a serious boost from the new tool.
Just ensure those benefits aren't at the cost of work needed to move away from the vendor in the future, but that they are benefitting your team outside the context of the vendor.
Typically, the most obvious sign of lock-in is when working with a tool requires that you use their code libraries. It's one thing if the vendor is the code. But typically, it's more of a way for vendors to say: We know what we're doing. Trust us. Even if they do, you should know what you're getting into.
The reality is that switching vendors is never easy. There's always going to be some small amount of lock-in.
But if you are extremely critical of that lock-in during your diligent evaluation of new tools and services, you'll thank yourself when it's time to move on in the future.
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